Below you will find FAQ about shopping in our store.
Q: How can I check if the product is available?
A: In the description of the product you will find the information about its availability:
• Sold out – there are no products available in the warehouse; if you are really interested in the product, please let us know via e-mail: email@example.com or by phone: +0048 505 096 145
• A few pieces left – there are last pieces left in the warehouse, you better hurry up!
• Medium availability – we have a dozen or so pieces left
• A lot – we have enough products in the warehouse
• Available on demand – we can order the product for you – please contact us via firstname.lastname@example.org or +0048 505 096 145
• Expected delivery – the product will be soon available
• Not available – the product is no longer available in our offer.
Q: How can I check the status of my order?
A: We will be emailing you the information about the progress of completing your order. Moreover, you can check all the information about your current and previous orders after logging in to your account.
Q: How long will I be waiting for my order?
A: Right after placing an order, you will receive an email with the link which confirms the order– and we start processing it the moment you click the link. You will be notified about your order status via e-mail. We have partners all around Europe and that is why waiting time for some products can take up to 30 days. If the waiting time is longer, it is marked in the product description.
Date of receiving the package = date of shipping + time of delivery
The date of shipping depends on availability of the product and the method of payment. The time of the delivery depends on the mode of your choice.
Q: What are the modes of delivery?
A: You can choose one of three available modes of delivery: courier company, the Post or collection in person. Before you choose the best one for you, we recommend thinking about the amount and weight of ordered products.
Q: How much will I pay?
A: You will see total cost of delivery after adding products to the basket and choosing the payment method and mode of delivery. The cost may vary depending on what you have picked (payment in advance, COD, courier, the Post, etc.)
Q: How can I pay for my order?
A: Depending on the worth of the package, mode of delivery and your own preferences, you can choose one of the following methods of payment: bank transfer, Cash On Delivery (COD) or online payment.
Q: Can I pick up my order myself?
A: Of course! You can collect your order in our premises located in Mąchocice Kapitulne 109, 26-001 Mąchocice Kapitulne. Office hours can be found under Contact. Collecting the package yourself is free of charge.
Q: What are money-saving coupons?
A: We offer money-saving coupons during many promotional campaigns. They have a form of codes which you type in in your basket. It will recalculate the total cost of your order by including the discount. Remember that most of the coupons have an expiration date – if you try to use it after this date, you will not a get a discount.
Q: What is the Locker?
A: The Locker is a place where you can add products which you are thinking about buying but you’re not sure. This function is available only to registered users. If you are not sure if you want to buy a certain product and you are our registered user, just log in and add the product to the Locker. The system will remember it and you will have access to them when you log in next time. You can always move them to the basket or delete them from the list.
Q: Can I get a VAT invoice?
A: Yes, you can. To get a VAT invoice choose ´Company´ option while placing an order and type in all the necessary data for the invoice. Let us know that you need a VAT invoice by writing it down in „Additional information” section. If the delivery address is different than the address on the invoice, tick „Other delivery address” and type it in the form. The date of sending your order is the date of invoicing – it cannot be changed.
Q: How can I change my order?
A: You can modify your order until the order picking is completed. Changes cannot be done after sending the package. To modify your order (change of address, method of payment or delivery), call us asap:+0048 505 096 145.
Q: I made a mistake while ordering. How can I cancel it?
A: You can cancel your order until the order picking is completed. Cancelation cannot be done after sending the package. To cancel your order call us asap: +0048 505 096 145.
Q: Where is my package?
A: If you choose a courier delivery, you will get an e-mail with a waybill number and a link to the webpage where you can track the location of your package. The link is also visible after logging in to your account under “Delivery”.
Q: Do the products you sell have a guarantee?
A: Yes, all the products we sell have a manufacturer guarantee which is in force on the territory of Poland. You can find more details in the description of the product and on manufacturers ´websites. Remember to keep the receipt or the invoice and original packaging – they are necessary to submit complaints.
Q: I have a problem with the product I ordered. What can I do?
A: Always check if the package has not been damaged in transportation. If you see visible scratches or any damage, we recommend rejection of goods and calling us: +0048505 096 145. If you want to make a complaint, first make sure if you should submit your complaint in our shop or at manufacturer´s. You will find this information in the guarantee certificate and in the product description on our website or manufacturer´s website.
Q: Can I return the product I bought?
A: Yes, under the Act of 2nd March 2020 the customer has the right to return goods bought in online stores within 10 days from the day of picking up the package without giving any reason. Returned goods must be unused, with original tags and packaging.